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Shipping Info

We ship to Europe and the US by UPS. We always use this package delivery company and can’t make any exceptions. Flat rate shipping is applied for transparency and varies for each country. Exact shipping rates are displayed in the table below.

Delivery Time

The standard delivery time (the time between placing and shipping your order) lies between 8 and 20 business days (holidays not included). The time depends on the complexity, material, and finish of your order. Most of the orders are shipped out within 15 business days.

Shipping Time

Depending on your location, the transit time for shipment will take UPS 1-5 days. It means that if you’re located a little further from Belgium, let’s say down under, shipping can't be as much as 5 days.

After your order has been shipped, you will receive an email with the UPS tracking number. You can use this number to track your package. Besides, you can also track the progress of your order by logging in and going to ‘Orders’ in your profile. If you’re located in Europe, you can choose between UPS Standard and UPS Express Saver. Outside of Europe, we always use UPS Express Saver.

The difference between UPS Standard and UPS Express Saver lies in transit time. UPS Standard always uses road transport and a foreseen delivery date while UPS Express Saver uses air transport (if faster) and guarantees the foreseen delivery date.

Customer Pickup

This option allows customers from Belgium, Netherlands, Luxemburg, Germany and France to pick up their orders at Materialise HQ in Leuven, Belgium (Mo-Fr: 9am-5pm). If you’re in the neighborhood, Customer Pickup is a great way to save money and time for delivery.

Materialise HQ
Technologielaan 15
3001 Leuven
Get directions?

P.O. Box

UPS will only accept shipments to a valid street address, which means we can’t deliver to P.O. Boxes. It’s very difficult to squeeze a cardboard box in a letterbox.

Different Shipping Address from My Own

You can ship your AnatomyPrint order to an address different from your billing address as long as it's in the US or Europe. Just fill in the desired delivery address in the shipment details during checkout. The shipping costs will be calculated based on this information.

Duties and Import Tax

Unfortunately, duties or import taxes are not included in the cost of shipping. Contact the customs office in the country of destination for more information about applicable duties or taxes. The amount of the import tax is determined by the classification of the traded product, and this is done based on a code we indicate on the shipment document, the so-called ‘harmonized codes’. We ship models with the following harmonized codes:
There are no duties or import taxes for orders sent to countries in the EU.